UniCare Transition Members

Need Assistance?

Blue Cross and Blue Shield of Texas is here to help. Our Customer Service call centers are open Monday–Friday from 8 am to 6 pm Central Time. We have special numbers depending on the type of coverage you have or the question you might need answered.

Assistance for Members

Members of Group Plans: If you have not received benefits information or member ID cards, you can get assistance with your needs by calling our Member Services Center toll free at 888-855-5088.

Members with Individual Policies: If you have not received your welcome letter or member ID card, please talk to your insurance agent or call us toll free at 888-697-0683.

HMO Members: If you have not received your welcome letter, primary care physician selection information or member ID card, please call our HMO Member Services Line toll free at 877-299-2377.

Have a question about prescription drugs?

If you have not received your member ID card and need prescriptions co-pay information, or have any other pharmacy questions, contact Prime Therapeutics at 888-275-3235.

For specialty medications not usually filled at retail pharmacies, contact Triessent at 888-216-6710.

Assistance for Group Plan Administrators

Talk to your BCBSTX representative or call us at 800-521-2227.

Assistance for Producers

Group business: Talk to your BCBSTX representative or find your local producer support office at www.bcbstx.com/producer/contactus.htm.

Individual business agents: Talk to your BCBSTX representative or call 800-531-4457.

Customer Service Call Centers are open
Monday through Friday from 8 a.m. to 6 p.m. Central Time.