Contact Us

Blue Cross and Blue Shield of Texas
1001 E. Lookout Drive
Richardson, Texas 75082
General Information: (972) 766-6900
TDD: (800) 735-2989 (for the hearing-impaired)

Customer Service Numbers
Group Products
For Customer Service please call the number on the back of your ID card, or call one of the following numbers:
PPO/POS/Indemnity Plans Monday to Friday 8 a.m. to 6 p.m CT Hearing-impaired line 24/7	(800) 521-2227 (800) 735-2988
HMO Blue Texas Plans Monday to Friday 8 a.m. to 6 p.m. CT Austin, Corpus Christi, Houston, and San Antonio, call	(877) 299-2377 (800) 833-5318
Dental Monday to Friday 8 a.m. to 6 p.m. CT	(800) 521-2227
Behavioral Health Services Monday to Friday 8 a.m. to 6 p.m. CT	(800) 528-7264
Membership Department Monday to Friday 8 a.m. to 5 p.m. CT	(800) 445-2227

Contact List for Local Sales Offices
Sales Office	Local Number	Toll-Free Number
Abilene 4002 E. Loop 322 Abilene, TX 79602	(325) 793-4286	(800) 399-5831
Amarillo 7901 Wallace Boulevard Amarillo, TX 79124	(806) 371-3052	(800) 399-5831
Austin 9442 Capital of Texas Highway, North Suite 500, Arboretum Plaza II Austin, TX 78759	(512) 349-4800	(800) 336-5696
Beaumont 2615 Calder Street Suite 700 Beaumont, TX 77702	(409) 896-0100	Not available
Corpus Christi 4444 Corona Drive Suite 120 Corpus Christi, TX 78411	(361) 878-1600	(800) 442-1685
Dallas/ Fort Worth 1001 E. Lookout Drive Building B, 14th Floor Richardson, TX 75082	Not available	(800) 399-5831
El Paso 118 Mesa Park Drive El Paso, TX 79912	(915) 496-6795	Not available
Houston 2425 West Loop Freeway South Suite 1100 Houston, TX 77027	(713) 663-1100	(800) 235-0796
Lubbock 5225 South Loop 289 Suite 207 Lubbock, TX 79424	(806) 798-1026	(800) 399-5831
Midland 3300 North A Street Building 8 Suite 120 Midland, TX 79705	(432) 620-1400	Not Available
San Antonio 17806 IH 10 West, Building 2 Suite 200 San Antonio, TX 78256	(210) 558-5100	Not available
Tyler 3800 Paluxy Drive Suite 540 Tyler, TX 75703	(903) 597-8737	(800) 259-3668
Waco 1205 North Loop 340 Lacy Lakeview, TX 76705	(254) 296-7900	Not available

Individual Products
Producer Sales and Service Center Representative	(800) 531-4457
Producer Commissions	(855) 782-4272
Hallmark Producer Services	(888) 697-0679
Dental Indemnity USA (sold with medical coverage)	(800) 820-9994
Medicare Supplement Customer Service Representative	(800) 654-9390

Send Claims and Correspondence to:
Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044

Blue Access for Employers
Blue Access for Employers	Hours of Operation: Monday to Friday 6 a.m. to 11:30 p.m. CT Saturday 6 a.m. to 3:00 p.m. CT
Blue Access Internet Help Desk Monday to Friday 7 a.m. to 10 p.m. CT Saturday 7 a.m. to 3:30 p.m. CT	1 (888)706-0583
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